Using the Library Online

Browser Compatibility

The Library’s website and Digital Collection are best viewed on devices using the latest versions of the following browsers (use these links for downloading)...
Compatibility on older versions of these browsers or alternative browsers that do not support the HTML5 standard cannot be guaranteed.

Note for Kindle Fire Users: Older versions of the Amazon Silk browser installed on first generation Kindle Fire devices are not fully supported for use with our OverDrive eBook catalog. For customers with newer Kindle Fire devices, it is recommended that you disable the “Accelerate Page Loading” option in your Amazon Silk browser settings. In some cases, installation of an alternative, third-party web browser may be required.  Information about Kindle Fire compatibility here.

Note for Chrome Users: Users of the Chrome browser may experience difficulties using the Library RSS feeds. It is recommended that Chrome users download the Chrome RSS Subscription Extension before using the Library’s RSS feeds.  Download the extension

Recommended Settings

For the best experience we recommend the following settings when using our website and Digital Collection:
  • Enable Javascript in all browsers.
  • Enable cookies in all browsers.
  • Enable SSL 3.0 in all browsers.
A broadband internet connection and minimum screen resolution of 1024x768px. are also recommended.

Recommended Bookmarks

Be sure you are using the correct address to access and/or bookmark the Cuyahoga County Public Library website and catalog:


Email Notifications 

Add our email addresses to your "safe senders list" and your email contacts so your Library notices are not blocked:

notification@cuyahogalibrary.org 
donotreply@overdrive.com
cuyahogacountypubliclibrary@cuyahoga.lib.oh.us

Please make sure your provider accepts email from the above addresses.  

Login Help

Log in to your Library account to...

  • see your checked-out items and your items on hold
  • to request or renew items
  • to update your Library account (PIN, email address, telephone number, UserName)
  • use the Internet PCs in any our our 28 locations
If you have forgotten your PIN, and your current email address is included in your library account record, click on "Forgot Your PIN?" for a PIN reset.

The Library default PIN (set when many cards are issued) is often the last 4 digits of your phone number (so it is sometimes an older phone number on file).   You can try that.

If neither process works for you,  please visit your local branch in person to reset your PIN as PINs cannot be reset over the phone or by email request.  Our catalog login page has a link to Trouble Logging In?


Troubleshooting

Are you having trouble viewing our website, catalog, or your account? Try some of these helpful tips:
  • Delete the cache and cookies from your web browser.
  • If you use bookmarks or favorites links, try updating those links.
  • Internet Explorer users may need to turn on Compatibility View.
  • If you are repeatedly prompted to enter your Library Card & PIN number in a single browsing session, set your device’s web browser to always check for newer versions of stored pages.
  • Set the AutoComplete, AutoFill, or Password Manager feature in your browser to remember your Library Card/UserName and PIN.
Note: Third-party browser plug-ins, firewall, or antivirus software settings may interfere with the normal use of our website and hosted services.  In the event of difficulties, please try disabling or updating those settings for the recommended bookmarks listed above.

Note for Windows Users: Every Windows product has a lifecycle. The lifecycle begins when a product is released and ends when it's no longer supported. Knowing key dates in this lifecycle helps you make informed decisions about when to upgrade or make other changes to your software. Refer to the Windows Life Cycle Fact Sheet for more information regarding the rights and limits of Windows lifecycles.