Using the library online
| Email Notifications
| Text Message Notifications
| Event Registration Reminders
| RSS Feeds
| Browser Compatibility
| Library Apps
| Library Extension
| Recommended Settings
| Recommended Bookmarks
Log in to your Library account to:
•View your checked-out items and your items on hold
•Request or renew items
•Update your Library account (PIN, email address, telephone number, UserName)
•Use the public computer stations at any of our 28 locations
If you have forgotten your PIN, and your current email address is included in your library account record, click on "Forgot Your PIN?" for a PIN reset.
The Library default PIN (set when many cards are issued) is often the last 4 digits of your phone number (so it is sometimes an older phone number on file). You can try that.
If neither process works for you, please call or visit your local branch to reset your PIN. You may be asked to provide information confirming your identity. Our catalog login page has a link to Trouble Logging In.
Add a valid email to your library account to receive reminders to renew or return your library materials BEFORE they are due. We also offer holds pickup notices by phone.
We recommend adding the following email addresses to your “safe senders list” and/or your email contacts to ensure receipt of Library notices and support replies:
Please make sure your provider accepts email from the above addresses.
Sign up for text message notifications to receive reminders to renew or return your library materials BEFORE they are due. You can also renew your items by text. See Courtesy Notices for information about receiving notifications via text message.
Registration is required to attend many of our programs and events. You will be asked to provide either an email or a phone number. If you provide an email, we'll send you a reminder a few days before the event. If you provide a phone number, we'll send you a text message reminder. Text and data rates apply.
How to use RSS feeds to view the latest items added to our collection:
Smart phone or tablet
1. Install a feed reader app on your device, such as RSS Reader.
2. Copy and paste a feed link from our Borrow page into the app.
3. The app will automatically update the list with new items as they are added to our collection.
•Internet Explorer: Click on a feed link to view new items.
•Firefox: Install the free Feedbro Reader add-on (Ctrl+Shift+A), then copy and paste feed links from our Borrow page into the Reader, which will update as items are added.
•Chrome: Install the free RSS Feed Reader extension from the Chrome Web Store and copy & paste feed links from our Borrow page into the Reader, which will update as items are added.
•Safari: Install the free RSS Bot extension and add feed URLs from our Borrow page into that extension, which will update as items as added.
Our website and Digital Collection are best viewed on devices using the latest versions of the following browsers:
•Internet Explorer version 10 and above
Compatibility on older versions of these browsers or alternative browsers that do not support the HTML5 standard cannot be guaranteed.
Note for Kindle Fire Users: Older versions of the Amazon Silk browser installed on first generation Kindle Fire devices are not fully supported for use with our OverDrive eBook catalog. For customers with newer Kindle Fire devices, it is recommended that you disable the “Accelerate Page Loading” option in your Amazon Silk browser settings. In some cases, installation of an alternative, third-party web browser may be required. Information about Kindle Fire compatibility here.
Get our new FREE app to stream and download books, movies, TV shows, magazines, audiobooks, and comic books. Apps are also available for many of the services offered in our Digital Collection, including Overdrive’s Libby app, Flipster, Kanopy, hoopla and more!
The free Library Extension add-on feature for Chrome and Firefox is a quick, convenient way to reserve books and eBooks from our collection when you're browsing the web. If the book is available, you'll know instantly. It will tell you what formats are available (print, eBook, and/or audioBook).
•Install Library Extension for Chrome and/or Firefox.
•Add Cuyahoga County Public Library.
•Choose the websites where you'd like to use the Library Extension. For example, Amazon, GoodReads, Google Books and others.
For the best experience we recommend the following settings when using our website and Digital Collection:
•Enable cookies in all browsers.
•Enable SSL 3.0 in all browsers.
A broadband internet connection and minimum screen resolution of 1024px x 768px. are also recommended.
Be sure you are using the correct address to access and/or bookmark the Cuyahoga County Public Library website and catalog:
•Our home page: https://www.cuyahogalibrary.org
•Our catalog: https://encore.cuyahoga.lib.oh.us
•Your Library account: https://encore.cuyahoga.lib.oh.us/iii/encore/myaccount
Are you having trouble viewing our website, catalog, or your account? Try some of these helpful tips:
•Delete the cache and cookies from your web browser.
•If you use bookmarks or favorites links, try updating those links.
•Internet Explorer users may need to turn on Compatibility View.
•If you are repeatedly prompted to enter your Library Card & PIN number in a single browsing session, set your device’s web browser to always check for newer versions of stored pages.
•Set the AutoComplete, AutoFill, or Password Manager feature in your browser to remember your Library Card/UserName and PIN.
Note: Third-party browser plug-ins, firewall, or antivirus software settings may interfere with the normal use of our website and hosted services. In the event of difficulties, please try disabling or updating those settings for the recommended bookmarks listed above.
Note for Windows Users: Every Windows product has a lifecycle. The lifecycle begins when a product is released and ends when it's no longer supported. Knowing key dates in this lifecycle helps you make informed decisions about when to upgrade or make other changes to your software. Refer to the Windows Life Cycle Fact Sheet for more information regarding the rights and limits of Windows lifecycles.