cuyahoga county public library's reopening plan

Cuyahoga County Public Library (CCPL) Executive Director Tracy Strobel laid out plans for a phased reopening at a virtual meeting of the CCPL Policy, Planning and External Relations Committee broadcast live on Facebook on Tuesday, May 12, 2020.


FREQUENTLY ASKED QUESTIONS 

is the library open?  

Yes, all Cuyahoga County Public Library branches are open for public access during these hours:

  • Monday — Thursday | 9:00 AM to 9:00 PM
  • Friday & Saturday | 9:00 AM to 5:30 PM 
  • Sunday | 1:00 to 5:00 PM*
* Sunday hours resume Sunday, September 13, 2020.   

Drive-through window service is available at 11 locations: 

Customers who wish to use our drive-through window service do not need to schedule a specific pick up time. You should bring your library card or have the library card number associated with the hold in order to pick up material. We recommend arriving at a drive-through location at least 15 minutes before closing to ensure staff will be available to assist you.

Curbside service is available at 16 locations: 

Staff will call customers when items placed on hold are available to schedule a pickup time. Customers should bring their library card (or have the library card number associated with the hold) and call the branch when they arrive in the parking lot for their scheduled pick up. Staff will then check out the materials and deliver them to your car.

Are customers required to wear masks?

Yes. Face coverings are required to enter any Cuyahoga County Public Library location. Nose and mouth should be covered at all times while visiting the Library.  

  • Children under the age of 2 are not required to wear face coverings.
  • If you do not have a face mask, one will be provided.

What is the Library doing to ensure the safety of customers and staff?

The Library is taking many steps to create the safest possible environment. First, we will be limiting the number of people allowed in the building to approximately 25% of typical capacity. Second, we are modifying our furniture layout and signage to promote physical distancing. Computer stations will be spaced out to maintain distance between customers.

We have increased our typical cleaning protocols and will regularly wipe down high-touch surfaces throughout the day. Toys and other interactive activities will not be available in our youth spaces, and our meeting rooms will remain closed.

Returned materials will be quarantined for 96 hours. Material may only be returned through outdoor book drops or in designated bins in each branch.

We also encourage customers to download the free Cuyahoga County Public Library app to bypass lines at the self-checkout stations. The app gives you the ability to scan and checkout or renew your items.

What if I’m part of a vulnerable/high-risk population?

The Library will designate the first hour each day (9:00 AM — 10:00 AM, Monday through Saturday) for vulnerable, high-risk customers. We will also continue to offer curbside/drive-through service at all branches even after our buildings re-open. Simply call your branch ahead of time to let them know that you prefer curbside service when picking up materials on hold.

Which specialty services are available?

The Library’s fax/copier machines, public computers and printers are available for service. If you need staff help to operate these items, you will be required to wear a mask. Innovation Centers will be open to the public, but audio recording studios will remain closed. If you have specific questions about a service, please call your local branch before visiting.

have library fines resumed?

Yes. Library fines will be accrued on late items. Fines and fees were temporarily suspended while our branches were closed to the public. We highly recommend signing up for our Courtesy Notices to receive reminders when your borrowed items are due to return.

When will storytimes and other programs resume?

At this time, we will not offer any in-person programs where we cannot guarantee proper social distancing. We have transitioned many traditional library programs, such as book discussions and author events, into online events. Please check our website for more details.

Our Kids CafĂ© afterschool feeding program for students has resumed at participating branches, but it will be “grab and go” bagged meals only. Students may not congregate once they receive their meal.

We also plan to offer limited technology training and workforce development programs starting in July to groups of fewer than 10. More details to come.

CAN I DROP OFF BOOK DONATIONS?

At this time, we cannot accept book donations. Once our branches reopen for public access, we will set a date to resume book donations for the Friends of the Library book sales.

WHAT ABOUT LIBRARY2YOU SERVICE?

Library2You service for homebound customers has resumed. If you are homebound and wish to receive Library materials via mail, please complete the Library2You online application.

WHERE CAN I GET MORE INFORMATION about COVID-19? 

You can get the latest information at www.coronavirus.ohio.gov