Photo of women wearing mask while browsing library bookscovid-19 response plan

The Cuyahoga County Board of Health lifed its stay-at-home advisory on Sunday, January 31. All Cuyahoga County Public Library branches re-opened for walk-in traffic on Monday, February 1. Masks are required to enter our branches. 


FREQUENTLY ASKED QUESTIONS 

Is the Library open?  

Yes, all Cuyahoga County Public Library branches are open for public access during these hours: 

  • Monday — Thursday | 9:00 AM to 9:00 PM
  • Friday & Saturday | 9:00 AM to 5:30 PM 
  • Sunday | 1:00 to 5:00 PM

Drive-through window service is available at 11 locations: 

Customers who wish to use our drive-through window service do not need to schedule a specific pick up time. You should bring your library card or have the library card number associated with the hold in order to pick up material. We recommend arriving at a drive-through location at least 15 minutes before closing to ensure staff will be available to assist you.

Curbside service is available at 16 locations: 

Please call ahead to schedule a pickup time. Customers should bring their library card (or have the library card number associated with the hold) and call the branch when they arrive in the parking lot for their scheduled pick up. Staff will then check out the materials and deliver them to your car.

Are customers required to wear masks? 

Yes. Face masks are required to enter any Cuyahoga County Public Library location. No exceptions. Nose and mouth should be covered at all times while visiting the Library. 

  • Children under the age of 2 are not required to wear face coverings. 
  • Gaiters are permitted. 
  • Face shields, bandanas and any face covering that does not cover the nose and mouth will not be permitted. 

What is the Library doing to ensure the safety of customers and staff?

We are taking many steps to create the safest possible environment.

  • We are limiting the number of people allowed in our buildings to approximately 25 percent capacity.
  • Our spaces have been modified to promote physcial distancing.
  • Toys and other interactive activities will not be available, and our meeting spaces remain closed.  
  • We have increased our cleaning protocols and will regularly wipe down high-touch surfaces throughout the day. 
  • Hand sanitizer is available in multiple locations at every branch.
  • Returned materials will be quarantined for 96 hours. Material may only be returned through outdoor book drops or in designated bins in each branch.

What if I'm part of a vulnerable/high-risk population? 

We will designate the first hour of each day (9:00 AM — 10:00 AM) Monday through Saturday for vulnerable, high-risk customers. In addition, curbside and drive-through service will continue to be available after our buildings re-open. Please call your local branch ahead of time if you wish to take advantage of curbside service. 

Which specialty services will be available?

•The Library's fax/copier machines, printers and public computers are available.
Quiet study rooms with video conferencing equipment and Zoom rooms are available. 
•Our Innovation Centersthe Memory Lab and video studios are available for up to 2 hours by reservation only. Audio recording studios remain closed. 
Homework help is available after school at nine locations. 
•Grab-and-go meals for kids are available at our Kids CafĂ© locations for curbside or drive-through pick-up.
Passport processing is available by appointment. Passport photos are not available at this time. 

When will storytimes and other programs resume? 

At this time, we will not offer any in-person programs where we cannot guarantee proper social distancing. We have transitioned many traditional library programs — such as book discussions, computer classes and author visits — to online events. Visit our events calendar for the most up-to-date event listings.

Have library fines resumed? 

Yes. Library fines will be accrued on late items. Fines and fees were temporarily suspended while our branches were closed to the public. If you haven't already, we highly recommend signing up for our Courtesy Notices to receive reminders when your borrowed items are due to return. Cash and credit cards will be accepted. 

Can I drop off book donations? 

No. At this time, we cannot accept book donations. Once our branches reopen for public access, we will set a date to resume book donations for the Friends of the Library book sales.

Where can I get more information about COVID-19? 

You can get the latest information at www.coronavirus.ohio.gov